Jeannie Wong
Content Writer, Customer Success @Acquisio
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WORK HISTORY
Content Writer, Customer Success @Acquisio
Brossard, QC, CA
Create and update content in a variety of formats, from how-to knowledgebase articles to FAQ\'s and tutorial videos- Script, storyboard, record and edit monthly release videos- Produce learning materials by researching new features and enhancements, viewing technical specifications (on Confluence and Jira), consulting with subject matter experts, and testing in QA environment- Write content for Intercom Engage, a customer messaging platform, including templated responses, to engage new and existing customers, as well as respond to incoming customer inquiries and technical issues.
EDUCATION
University of Calgary
Bachelor of Commerce
University of Calgary
Bachelor of Arts
Mount Royal University
Bachelor of Communications
SKILLS
ABOUT JEANNIE WONG
Experienced and creative individual who strategizes, develops, manages and communicates content that helps customers understand, learn, and, ultimately, succeed. With over ten years of client-facing experience, she is appreciated for her responsiveness, patience, and ability to simplify complex work flows. Recognized for her thoughtfulness, dedication and attention to detail. She prides herself on having a strong sense of individual ownership, personal accountability and drive for results.
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