Jeannie Sage
Chief Nursing Officer @McLaren Health Care
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WORK HISTORY
Chief Nursing Officer @McLaren Health Care
Oversee nursing clinical operations, patient safety, risk management, quality metrics, patient experience, and staffing and retention. When I joined the hospital’s leadership team, they were struggling with poor quality metrics and low morale. Those were two things I knew I could fix and make an impact on immediately. KEY ACHIEVEMENTS Shifted culture to more collaborative and supportive by eliminating hospital’s reliance upon agency nurses by rebuilding relationships with local education institutions and starting a graduate nursing internship program that kept the succession pipeline full. Attained highest patient experience numbers across system with patient-centered care model improving the hospital’s reputation within the community and increasing patient volume. Optimized workflows and filled critical staff positions creating efficiency and improving overall management of operations.RESPONSIBILITIES: Leadership | Labor Relations | Workflow Optimization | Team Development | Organizational Efficiency | Community Engagement | Clinical Operations | Process Improvement | Change Management
EDUCATION
Chamberlain University
Bachelor of Science - BS
Grand Canyon University
Doctor of Nursing Practice
Grand Canyon University
Master of Science in Nursing
ABOUT JEANNIE SAGE
My specialty? Closing healthcare gaps with the development of processes that enhance quality, clinical operations, and staff retention. Once I implement new processes, natural outcomes include addressing health inequities, improving community engagement, and fostering cultures of collaboration and continuous improvement. j•••••••@gmail.com HIGHLIGHTS Improved quality metrics across nursing clinical operations within one year reducing mortality rate 53% and readmission rates 43%. Optimized workflows to attain the highest patient experience numbers across system with a patient-centered care model. Led transformative initiatives and guided staff through change management. Established multi-disciplinary team rounds that improved patient satisfaction metrics 15% and physician satisfaction 20%. SOLUTIONS ACROSS THE HEALTHCARE SPECTRUM No matter where I’ve landed, I’ve made an immediate impact. With my ability to quickly understand the issues, spot gaps, and tighten up clinical operations with improvements to critical workflows, I have earned the reputation as a fixer and driver of results. I’ve walked into many situations that were considered irretrievable and delivered transformative change. STRONG TEAMS – FULL SUCCESSION PIPELINES Two abilities I am most proud of are building teams and gaining buy-in from stakeholders at all levels from the frontline up to the C-suite. In healthcare, burnout and training are always a concern. With an eye on building up tomorrow’s healthcare leaders, I’ve implemented mentoring programs and created policies that attracted better talent. In turn, the companies I’ve worked for have seen employee retention increase and their succession pipeline full of qualified future leaders. Valuing people at all levels and what they bring to the table has been critical to my ability to get things done and win buy-in to essential change initiatives. When it comes to launching new change initiatives, I have successfully won buy-in from the frontline to the C-suite due to the trust I’ve built and the promise of clear results. PATIENT-CENTERED CARE = EDUCATION I’ve catapulted patient satisfaction consistently throughout my career. With a focus on properly educating on care management and patient and family management, we’ve seen massive shifts in delivery of care and patient education that returned impressive gains in patient experience metrics. Let’s connect to talk about improving clinical operations and quality metrics and strategic leadership of high-performing teams.
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