Jeannie Foulsham
User Research Lead @Metropolitan Transportation Authority
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WORK HISTORY
User Research Lead @Metropolitan Transportation Authority
New York, NY, US
Establishing user research for the MTA’s newly formed digital services team. Supporting the upcoming launch of a new app for New York’s subway and bus users.
EDUCATION
University of Oxford
Bachelor of Arts - BA, English Language and Literature/Letters
ABOUT JEANNIE FOULSHAM
Experienced UX Research Lead | Driving User-Centred Innovation and Strategy With over 12 years at Google and DeepMind, I have plenty of experience ensuring insights are at the heart of product design. Most recently, I\'ve led teams at DeepMind, where I established the UX research team for AI healthcare projects, and Google Maps, where my team was responsible for central user research initiatives that impact the entire product. Prior to Google, I led qualitative research projects for diverse clients across tech, government and retail, giving me a broad perspective on tailoring insights for a variety of industries and challenges. I’m passionate about using research to solve real-world problems, drive product innovation and create positive, long-lasting change. I enjoy managing teams, fostering a collaborative culture and guiding products to success by keeping the user at the heart of every decision.
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