Jeannette Olsavsky

Experience

1. Senior Project Analyst

   Citi

   Jan 2022 — Present · NJ, US

   Act as a strategic partner to CRS/Brands, Compliance, Technology, and Operations teams, leading large-scale KYC/AMC initiativesDrive end to end business requirements gathering, gap analysis, and data mapping efforts across multiple departmentsTranslate complex operational needs into actional technology requirements and recommend system enhancementsPresent project updates to senior leadership and stakeholders, ensuring clarity, alignment and timely decision makingPartner with USPB KYC Operations to identify daily pain points and proactively communicate the impact of proposed changesMaintain a high level of autonomy, exercising sound judgment in fast-paced, high-pressure environmentsServe as Subject Matter Expert (SME) for ALM/KYC compliance process and controlsProactively identify and escalate risks, ensuring alignment with internal policies and regulatory frameworksFacilitate meetings with Compliance and IT to streamline onboarding and KYC processesOversee UAT, DJV, issue resolution and rollout of Cards Projects

Skills

• Microsoft Office 2013
• Itil
• Iso 13485
• Citrix Metaframe
• Technical Support
• Software Documentation
• Office 2010
• Sap Products
• Project Management
• Cross-Functional Team Leadership
• Quality System
• Validation
• Sharepoint Administration and Design
• Document Management
• Project Portfolio Management
• Documentum Application
• Microsoft Office 2010
• Lotus Notes
• Microsoft Office
• Microsoft Office 2007
• Quality Assurance
• Citrix Xenapp
• Sap R/3
• IT Management
• Customer Satisfaction
• Testing
• Sharepoint
• Management
• Visio
• Sap Erp
• Change Control
• Six Sigma
• Service Now
• Customer Support
• Hp Service Center
• Cideon Import Manager
• Business Process Improvement
• Fda
• Sap
• Medical Devices