Jeannette McDonald

Enterprise Customer Success Manager @AlayaCare

Henderson, NV, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2024 — Present

Enterprise Customer Success Manager @AlayaCare

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Henderson, NV, US

EDUCATION

2014 — 2014

Cannabis Career Institute

Cannabis business training

1987 — 1992

John Jay College (CUNY)

Bachelor of Science (B.S.), Criminal Justice/Police Science

SKILLS

Problem SolvingOperations ManagementVoice EditingHealthcare Information TechnologyElectronic Medical Record (Emr)Customer ServiceEmrVoice ActingHands-on TrainingPresenterE-LearningCommercialsVoice OverSoftware ImplementationBusiness Process ImprovementCross-Functional Team LeadershipCaptivateTrainingTeam BuildingManagementCustomer RelationsAccount ManagementProgram ManagementChange ManagementVioceVendor ManagementEhrPodcastingLeadership DevelopmentBudgetsStrategyConsultingTechnical WritingHealthcare Information Technology (Hit)EditingSoftware DocumentationProject ManagementHealthcareInstructional DesignInstructor-Led Training

ABOUT JEANNETTE MCDONALD

Accomplished Customer Success Manager, with deep experience in long term care electronic medical records field to include executive summaries, problem solving, process improvement, and change management. Achievements impacting skilled nursing facilities, whether privately owned, corporate entities, and not-for-profit homes across multiple states. Skillfully manage resources with and cross-functional teams to ensure successful return on investment for facilities. A motivational leader focused on presenting objectives while ensuring the continuous delivery of top quality services to my customer base. Outstanding communicator, obtaining high customer satisfaction and team building attributes. Core Competencies: Project/Technology Management, Curriculum Development, Presentation/Public Speaking, Training Delivery, Client Support and Satisfaction, Change Management, Cross-Functional Operations, Strategic Planning/Consulting, Voice Over Talent, Content Writer, Executive Producer, On-air Talent

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Jeannette McDonald — Enterprise Customer Success Manager at AlayaCare in Henderson, NV, US | Unifers