Jeannette McDonald
Enterprise Customer Success Manager @AlayaCare
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WORK HISTORY
Enterprise Customer Success Manager @AlayaCare
Henderson, NV, US
EDUCATION
Cannabis Career Institute
Cannabis business training
John Jay College (CUNY)
Bachelor of Science (B.S.), Criminal Justice/Police Science
SKILLS
ABOUT JEANNETTE MCDONALD
Accomplished Customer Success Manager, with deep experience in long term care electronic medical records field to include executive summaries, problem solving, process improvement, and change management. Achievements impacting skilled nursing facilities, whether privately owned, corporate entities, and not-for-profit homes across multiple states. Skillfully manage resources with and cross-functional teams to ensure successful return on investment for facilities. A motivational leader focused on presenting objectives while ensuring the continuous delivery of top quality services to my customer base. Outstanding communicator, obtaining high customer satisfaction and team building attributes. Core Competencies: Project/Technology Management, Curriculum Development, Presentation/Public Speaking, Training Delivery, Client Support and Satisfaction, Change Management, Cross-Functional Operations, Strategic Planning/Consulting, Voice Over Talent, Content Writer, Executive Producer, On-air Talent
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