Jeanne D. Cox
- Role
- Global Customer Success Marketing Manager, Ecostruxure IT at 施耐德电气
- Location
- Warwick, RI, US
- LinkedIn followers
- 500 followers
About Jeanne D. Cox
The Glue Between Teams, The Spark Behind Results. Versatile leader experienced in…
Experience
Global Customer Success Marketing Manager, Ecostruxure IT
Jan 2022 — Present
Responsible for measuring, managing, and communicating the overall experience for cloud-based SaaS Data Center Infrastructure Management (DCIM) customers & partners throughout the lifecycle: • Develop a communication strategy and deploy communications to improve product adoption, onboarding, retention, renewal, expansion and customer satisfaction and reduce churn. • Design a dynamic and scalable customer lifecycle journey to drive continuous improvement. • Implement multi-channel success campaigns across user segments in alignment with the software strategy. • Ensure synchronous & seamless customer experience across touchpoints.
Education
Providence College
BS, Marketing
1997 — 2001
Providence College
MBA, Masters of Business
2002 — 2006
Skills
- Crm
- Marketing Communications
- Direct Mail
- Online Marketing
- Sales
- Ppc
- SEO
- Lead Generation
- E-Commerce
- Marketing Strategy
- Digital Marketing
- Email Marketing
- Event Planning
- Customer Relationship Management (Crm)
- Training
- Market Planning
- Strategic Planning
- Social Media Marketing
- Web Analytics
- Social Media
- Direct Marketing
- Search Engine Optimization (SEO)
- Marketing
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