Jeanne B.
Channel Program Coordinator @Fortra
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WORK HISTORY
Channel Program Coordinator @Fortra
London, GB
Developed and implemented a streamlined process for evaluating and managing partner Proof of Concept (POC) requests, collaborating closely with Customer Operations, Contracts/Legal, Channel Managers, and Direct Sales teams to ensure alignment and efficiency- Prepared and drafted contracts, schedules, and licensing commercial documents, ensuring accuracy and compliance for both partners and direct sales team- Initiated and implemented a compliance process to ensure partner contracts were reviewed and validated prior to granting access to the education academy. Introduced guidelines requiring product specific training to align with contractual agreements, including NDA verification, safeguarding company policies and maintaining regulatory compliance- Contributed to various company wide projects on an ad-hoc basis, leveraging flexibility and cross-functional collaboration to support strategic initiatives and business objectives- Primarily supported UK and EMEA regions, while providing assistance to LATAM and APAC teams as needed, ensuring seamless coordination across global operations and maintaining high standards of service delivery- Designed a comprehensive QBR presentation for channel sales, showcasing strategic recommendations to drive partner performance and align with business objectives- Manage lead and opportunity allocation for channel partners across the EMEA region using Microsoft Dynamics 365. Review and verify partner engagement, ensuring fair distribution by assigning leads to previously engaged partners or utilizing a round robin system for contracted direct partners.
EDUCATION
Danbury High School
Business/Commerce, General
American Business College/San Diego
B
SKILLS
ABOUT JEANNE B.
Experienced channel / sales support specialist with experience in software quoting, license billing, invoicing, customer renewals. My roles across partner management and services have given me a well rounded perspective on partner relations and business operations. Known for strong communication, customer service and team collaboration. I am passionate about improving processes, supporting partnerships and contributing to organisational success.
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