Jeanne Brock

About Jeanne Brock

I am a driven and versatile leader who leverages 20+ years of diverse retail store leadership experience to pilot business development for high-profile brands. As a team-centric and customer-focused leader, I excel at onboarding and nurturing top-tier talent, creating exceptional client experiences, and elevating operations to fuel results. My hallmark achievements include building a successful retail store from the ground up, opening six successful Apple stores, and mentoring hundreds of employees to set and achieve their career goals.

Experience

1. Store Leader

   Apple

   Apr 2005 — Present · Franklin & Nashville, AL

   Recruited to staff and direct successful launch of tech leader’s first retail store in the Nashville, TN marketHIGHLIGHTS:• Spearhead all retail store logistics ranging from hiring and onboarding staff to overseeing complex, constantly-changing operations for high-volume store• Lead dynamic team of 10 managers and 100+ employees across all sectors, including sales, operations, B2B, repair, and training• Balance evolving corporate priorities to ensure store consistently exceeds monthly and annual sales targets while making continuous improvements to operations and customer experience • Consistently interface with employees, coaching each to deliver a luxury level customer experience and meet career growth goals • Promote open communication and collaborative culture with management team and other store leaders • Lead innovative setup and efficiency initiatives that fulfill brand’s business development priority to constantly improve store traffic flow, elevate the customer journey, and grow brand loyaltyKEY SUCCESSES: • Seamlessly navigated store’s growth from ground up, resulting in progression from a 24-employee low-volume location to today’s 100+ employee high-profile store• Spearheaded key logistics to facilitate six successful grand openings, including brand’s entry into the Sydney, Australia market• Promoted to one of 100 General Manager roles in 2008, simultaneously leading multiple, effective store teams until company phased out position in 2011 • Recruited to join eight-person team that fulfilled special projects like architecting a viable strategy for creating diverse, inclusive store staffs• Provided hands-on coaching to team members who earned store leadership promotions and corporate positions• Achieved training store status and coached 25 managers, store leaders, and market leaders during critical onboarding phase • Hand-picked to join elite team of store leaders that shaped company’s two-year Apple Store Leader program

Education

• Georgia State University

  Bachelor's of Arts

• Apple University

  Continuing Education