Jeanne Shaw

About Jeanne Shaw

Connecting with all levels across the organization to strengthen the organization as a…

Experience

1. Furniture Merchandising Manager

   NFM

   Aug 2009 — Present · Omaha, NE, US

   Management of vendor chargebacks for defective product amounting to over 1.5 million dollars each month.• Follow up and collection of chargeback/return product credits for all four merchandising divisions• Vendor audits on product chargebacks ensuring appropriate charges• Participate in multiple events focused on internal and cross-departmental process improvement and documentation of processes.• Ensuring department and Vendor expectations are managed and reasonable• Management of team responsible for obtaining accurate arrival dates for product ordered from our vendors, ensuring both warehouse and direct ship product is being received in a timely manner.• Created measurable performance appraisals for all direct report positions. • Management of team of 17 staff members responsible for a wide variety of functions including:• Verification of new vendor agreements for accuracy and completeness• Vendor setup in vendor database• Vendor price change requests• Vendor defect product returns/chargebacks• Purchase order updates• Customer notification of product that is past due to be picked up• Furniture Parts ordering process for Shop repair• Senior Management support• Creation of SOP’s (standard operating procedures) and Onboarding manuals for all positions in collaboration with OpEx team.• Weekly and monthly staff meetings to ensure proper support of the team and our customers.• Prioritize and assign tasks based on staff skills, availability and current needs.• Coach and council team on performance issues and take appropriate corrective action when necessary.• Building of relationships inside and outside of Division to ensure a World Class experience for staff and customers.• Monitor department Strategic Plans, reporting monthly to senior management• Act as a liaison between the Division and the IT department, assisting in scoping, testing and roll-out of new Division initiatives.