Jeanne Rios

Manager, Retail Media Advertising Services & Customer Success @Teikametrics

US

Directing a cross-functional pod of Customer Success Managers, Analysts, and Ad Ops staff to execute against aggressive growth, retention, and service excellence KPIs.Owning a strategic portfolio of high-value eCommerce advertisers and agencies, driving platform adoption, media mix optimization, and revenue expansion across Amazon, Walmart, and broader retail ecosystems.Leading the customer success team in multi-channel performance strategies with a focus on CTV, OTT, DSP, Search, and STV, aligning media investments with brand goals to deliver measurable ROAS and brand lift.Executing on improvements to customer support frameworks, resulting in better retention, higher activation rates, and growth from high-risk to healthy account status.Full-Funnel Advertising and Amazon DSP Expert Advisor - Spearheading full-funnel media strategies across 8-figure budgets for top eComm brands (Beauty, Skin, Health, CPG, Baby, Apparel, Home, and more), activating significant and new DSP and STV (Streaming TV) investments, driving growth through data-led planning, seasonal GTM execution, and strategic client engagement.Advising on SaaS product development features and roadmap; Website Design and Content, Executing on Sales Pitches for New Business and Customer Retention.Building and maintaining strategic tracking systems for high-risk accounts, people performance, and contract visibility, driving operational clarity and mitigation planning.

University of Miami

BS, Business & Entertainment Industries; Marketing

Miami Dade College

EPI Program, Education & Instructional Techniques