Jeanne Everett Giroux
Customer Engagement Manager @Precision Garage Door Service
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WORK HISTORY
Customer Engagement Manager @Precision Garage Door Service
Charleston, SC, US
I lead the company’s customer nurturing strategy and support as well as the full online reputation strategy. This includes but is not limited to aligning SEO, review management, and customer nurturing with business goals.•Oversee localized reputation initiatives and customer engagement programs (email, SMS, direct mail, social media) to build trust and loyalty.•Manage review responses, third-party platforms, and proactive initiatives that promote positive customer experiences. This includes training and constant communication with General Managers (GMs) and organization of bad reviews, NPS scores (promoters, detractors, neutrals) and positive reviews. • Curate and Deliver weekly and monthly internal communications decks to align teams and senior leadership on progress and goals. •Serve as a subject matter expert in online reputation management, guiding best practices across the organization.
EDUCATION
Wando High School
High School Diploma
Institute for Integrative Nutrition
Certified Health Coach
The Art Institutes
Bachelor’s Degree
ABOUT JEANNE EVERETT GIROUX
I\'m a seasoned marketing professional with a strong background in strategic…
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