Jeanna C. Sargent

About Jeanna C. Sargent

I’m a dynamic and strategic employee benefits leader with extensive experience managing cross-functional teams, delivering consultative client service, and overseeing the full account lifecycle. I specialize in group benefits, account management, and team leadership. I consistently apply exceptional strategic planning, process design, and stakeholder engagement skills with a talent for maintaining high levels of client satisfaction, contributing to organizational growth, and improving core workflows. Some of my core competencies include: Group Employee Benefits Account Management EDI Operations Absence Implementation Team Leadership Insurance Industry Interpersonal Communication Relationship Building & Management Stakeholder Engagement Continuous Process Improvement Analytical Skills Issue Resolution & Problem-Solving

Experience

1. Associate Director of Implementation, Account Management & Edi Operations

   Fullscoperms

   Nov 2022 — Present

   Provide strategic leadership for a national, cross-functional account management and implementation team supporting integrated absence, supplemental health, life, and disability programs across complex employer groups.> Operations Management: Oversee day-to-day operations, service delivery, and workflow optimization across the full client lifecycle, ensuring consistent service standards, scalability, and high client satisfaction.> Workforce Management: Lead workforce planning, coaching, and performance management for a diverse team; drive professional development through structured mentorship, training, and accountability.> Client Service: Serve as a senior escalation point and consultative partner for complex client situations, collaborating cross-functionally to resolve operational, eligibility, and plan administration issues.> Continuous Improvement: Drive operational excellence through process design and change management; developed and implemented a formal de-implementation framework to standardize offboarding, mitigate risk, and improve client experience. Led organizational redesign initiative by restructuring an inefficient dual-function role into two specialized positions, improving productivity, service responsiveness, and operational clarity.> Stakeholder Engagement: Partner with internal stakeholders across implementation, technology, and service to anticipate evolving client needs and align systems, reporting, and workflows with strategic goals.> High Performance: Recognized as a CEO Excellence Award nominee for leadership impact, innovation, and operational results during a period of significant organizational transformation.

Education

• Quinsigamond Community College

  Associate's Degree, Business Administration and Management, General

• Anna Maria College

  History & Political Science Studies