Jean-Marie Wood
External Workforce Strategist | Dynamic Talent Acquisition Leader | Strategic Workforce Solutions | Driving Operational Excellence and Innovation | SIA 2019 Game Changer
- Role
- Director, Client Services at Magnit Global
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jean-Marie Wood
As a dynamic and innovative leader in the talent industry, I am passionate about…
Experience
Director, Client Services
Sep 2022 — Present · Boston, MA, US
I lead the strategy, direction, and overall delivery of assigned accounts, ensuring alignment with organizational goals and client expectations. I manage a global team of 2 direct and 8 indirect reports, fostering a collaborative and high-performance culture. I oversee two mid-sized programs with a combined annual SOW and contingent spend of over $300M and a headcount of global external workers. I successfully implemented a new Vendor Management System (VMS), establishing robust supplier relationships and streamlined program processes. My efforts increased client satisfaction scores from a Net Promoter Score (NPS) of 62 to 75 through creative sourcing strategies and engagement opportunities. Additionally, I executed a supplier optimization strategy, reducing the supply base by 63% and increasing diversity suppliers by 15%. I also negotiated vendor contracts, resulting in over $1.5M in annual savings for the client. Furthermore, I implemented engagement initiatives for the supplier population, including town halls and hot requisition calls, leading to a 10% decrease in time to fill positions. My innovative sourcing strategies and engagement opportunities have enhanced business efficiency and client satisfaction.
Education
Northeastern University
Organizational Communication, General
Southern New Hampshire University
Bachelor of Science - BS, Business Administration - Management Information Systems
2022
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