Jean Klein

Vice President, Member Success, New England Region @Renaissance

Southborough, MA, US

Lead a team of five professionals focused on helping member agencies grow profitably and sustainably in a demanding private equity–backed environment.• Drive organic revenue growth and measurable value creation across a membership base that has contributed to significant company growth.• Strengthen member engagement through trusted partnerships, strategic planning, and exceptional service delivery.• Collaborate closely with carrier partners to align member capabilities with market opportunities and optimize mutual profitability.• Maintain team productivity, morale, and engagement while navigating aggressive cost-cutting and rapid expansion.• Develop and execute carrier business plans that drive results and support long-term, mutually beneficial relationships.

Iowa State University

Bachelor of Arts (B.A.)

Southern New Hampshire University

Master of Business Administration - MBA