Jeanette Lopez
Customer Support Lead - Quality Assurance | Passionate Adaptable Leader
- Role
- Customer Support Lead - Quality Assurance at Mercury
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Jeanette Lopez
I am an experienced Quality and Training manager with a demonstrated history of success in the background check and fintech industries. My focus on active listening, knowledge management, and employee training ensures that quality assurance is not just about compliance but also about empowering our teams. With expertise in both English and Spanish, I facilitate effective communication across channels, aligning QA teams and department leaders to uphold the highest standards. I\'m open to new opportunities and connections within Quality Assurance and Leadership.
Experience
Customer Support Lead - Quality Assurance
Aug 2024 — Present
Education
San Francisco State University
Business Administration and Management, General
2012 — 2016
Skills
- Store Operations
- Customer Service
- Management
- Microsoft Word
- Microsoft Office
- Powerpoint
- Inventory Management
- Retail
- Time Management
- Visual Merchandising
- Leadership
- Merchandising
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