Jean-Daniel Côté

Aiops Automation Engineer @Rio Tinto

Montreal, QC, CA

Led the end-to-end deployment of a new SolarWinds monitoring system, including architecture design, configuration, and optimization for maximum observability across the network and infrastructure stack.• Engineered a robust integration between SolarWinds and ServiceNow, enabling automatic incident creation and real-time alerting to streamline IT operations and reduce response time.• Standardized network alerting requirements in collaboration with infrastructure teams, then fully implemented and fine-tuned alert logic within SolarWinds to reduce noise and increase actionable signals.• Developed and maintained a custom data pipeline from SolarWinds to Splunk, enhancing centralized visibility and enabling real-time dashboarding for cross-platform metrics and alerts.• Administered and optimized Splunk infrastructure, supporting log ingestion, HEC configurations, and visibility initiatives tied to the organization’s AIOps goals.• Collaborated cross-functionally with NOC, DevOps, and network teams to align monitoring strategies with business SLAs and service reliability objectives.• Improved alert-to-incident workflow automation, driving measurable improvements in MTTD/MTTR and supporting proactive incident response across the enterprise.• Documented and enforced monitoring standards and integration procedures, ensuring repeatability, auditability, and future scalability of the AIOps monitoring stack.

École De Technologie Supérieure

Bachelor of Science (BS), Electrical and Electronics Engineering

CEGEP Lionel Groulx

DEC, Electronics