Jean-Philippe Simard

Multi-unit Franchise Owner (Operations & Customer Service) @Copper Branch

CA

Store visits every week• Client outreach strategies • Day to day operations of all stores- Anticipate customer and store needs by constantly evaluating the environment and customers for cues- Assist with new employees training- Contribute to positive team environment- Deliver legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer. Discover and respond to customer needs- Recognize and reinforce individual and team accomplishments, to continuously motivate the teams. • Daily, monthly and annual accounting.• Bookkeeper for all the stores.• Profit and Loss analysis.• Food, labor and rent cost analysis, weekly, monthly and annually.• Manage Payroll for all employees.• In Charge of developing the catering service for Montreal Region.• Good knowledge of labor standards

McGill University

Integrated Aviation Management

Jean-de-Brébeuf College

D.E.C (Honors)

Université de Montréal

Specialized B.A (Honors)