Jean Paul Ortega George

About Jean Paul Ortega George

Hi, my name is Jean Paul!As an Operations Manager with over 7 years of experience, I am recognized for being a bilingual, strategic, and customer-obsessed leader. My broad-based expertise spans across the e-commerce warehousing, logistics, and retail industries, including at Fortune 100 company, Amazon. I am an expert at creating and launching strategies to optimize efficiencies, reduce costs, and increase team productivity. I have a proven track record of identifying and resolving complex issues using continuous improvement methodologies, and I foster a positive work environment and a culture of excellence. Additionally, I have a longstanding history of building long-lasting partnerships with stakeholders and leaders at all organizational levels.In my current role as an Operations Manager at Amazon, I championed the development and launch of the 2023 sustainability plan, which will reduce costs by $500K. I analyzed and interpreted trends in reporting and synthesized insights into productivity plans based on demand. I sustained a perfect 100% compliance rate with all safety, quality, productivity, and customer delivery SLAs. I consulted with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to create strategic business plans, and I played a key role in planning, executing, and delivering large-scale projects that had a broader regional impact. As a Learning Manager, I spearheaded the grand opening of MCO4 Merch by Amazon building in Florida from a training perspective, identified gaps in existing learning content, and worked with Amazon’s central leadership team to test new ideas.I am passionate about my work and thrive in collaborative environments where I can contribute to team success. I have a talent for developing and mentoring employees and ensuring compliance with safety policies and procedures. I utilize Lean tools to proactively identify and lead process improvement initiatives to optimize operations. My ability to identify trends and analyze data helps me to create resolution strategies, and my customer-centric approach ensures that the focus is always on delivering high-quality service. I am confident that my experience and core competencies, including operations and project management, leadership, training, and development, and visual merchandising, would be a valuable addition to any team. I look forward to connecting with you here on LinkedIn or at email address, if you prefer to list one.

Experience

1. 3pl Operations Manager

   Amazon

   Sep 2024 — Present

Education

• Universidad de Puerto Rico

  Bachelor's degree, Communications & Public Relations

  2010 — 2014

• University of Navarra

  Master's degree, Political &Corporate Communications

  2014 — 2015

Skills

• Retail
• Marketing Communications
• Social Networking
• Strategic Communications
• Marketing
• Communication
• Advertising
• Customer Service
• Visual Merchandising
• Social Media
• Microsoft Office
• Internal Communications
• Media Relations