Jean Mork Bredeson
CX Customer Experience expert. Driving global improvement for 30 years. Coaching technical support, entrepreneurial and women lead service organizations.
- Role
- President at SERVICE 800
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Jean Mork Bredeson
For 30+ years, it’s been my pleasure to lead SERVICE 800, to uncover and sell CX solutions and to build a stellar, global client base. By applying my background as an Industrial Engineer and my service experience at Deloitte, General Electric, and Xerox, I have seen every day as a new opportunity to use customer feedback to produce Customer Intelligence. It’s been exciting to support emerging road maps that help improve services, design better products and reveal strategies that make a difference. It\'s also been a global experience. Having overseen delivery in Minneapolis, London, Sofia and Shanghai, I’ve watched the world become smaller as customers feedback and companies grow because they listen.
Experience
President
Nov 1989 — Present · Minneapolis, MN, US
For 30+ years, SERVICE 800 has been expertly measuring Customer Experience, building systems and metrics around CX, CLI, NPS and CES based on real time customer feedback. From locations in Minneapolis, London, Bulgaria and Shanghai, SERVICE 800 works in 30 languages every day, listening to customers within minutes or hours of their service experiences. SERVICE 800 resources help service organisations react or proact to everyone\'s greatest benefit, saving cost and boosting revenue.I\'ve been a part of SERVICE 800 since its start in 1989. I continue to be excited to see the intelligence we produce helping service organizations make a difference every day.
Education
North Dakota State University
MS - Industrial Engineering & Management, industrial Engineering & Operations Improvement
1977 — 1980
Skills
- Team Leadership
- Saas
- Sales
- Salesforce.com
- Solution Selling
- Strategy
- New Business Development
- Business Strategy
- Professional Services
- Project Management
- Customer Service
- Team Building
- Management
- Sales Management
- Leadership
- Strategic Planning
- Strategic Partnerships
- Crm
- Account Management
- Business Development
- Process Improvement
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