Jean Michel Prophete
Senior IT Specialist
- Role
- Senior Help Desk Technician at Voree IT Solutions
- Location
- Edison, NJ, US
- LinkedIn followers
- 500 followers
About Jean Michel Prophete
Results-driven IT professional with 15+ years of experience transforming technical…
Experience
Senior Help Desk Technician
Sep 2024 — Present · Philadelphia, PA, US
Manage and maintain server environments, ensuring optimal performance, uptime, and security, including backups and disaster recovery using Datto Recovery Solutions.Provide advanced technical support for Active Directory (AD), M365, and cloud services such as AWS, as well as network security configuration and monitoring using Fortinet FortiGate.Utilize the Kaseya Suite (AutoTask, IT Glue, Rocket Cyber, RMM, EDR) to streamline IT operations, manage assets, monitor endpoints, and deliver robust cybersecurity solutions.Design and implement IT infrastructure, including Ubiquity Unifi network devices, structured cabling, and computer maintenance to support seamless business operations.
Education
InfoNet
Associate of Science - AS, Computer System and Network Administration
2005 — 2007
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