Jean-Marc Teboul

Sr Technical Account Manager @Ca Technologies France

FR

Manage Technical Relationships for Strategic Accounts on public sector, insurance and automtive verticals.Protect installed base and Revenue : Define and deliver Adoption plans : ensure best practices implementationManage Project Delivery : Governance, Escalation and Remediation Drive exchange with R&D : roadmap presentation, organize workshops and techno day to promote innovationManage Escalations - Owner of Customer Satisfaction programs : surveys (support, NPS)Develop Business & Relationships :Build valued proposal aligned to client business initiatives (digital transformation, DevOps programs) to develop footprint on accounts Act as the bridge between Sales, Presales (solution presentation, POC) and Professional Services Manage customer engagement to corporate events (tradeshow, user groups, …)