Jean-Louis Delayen
Omnichannel Communications Manager @Booz Allen Hamilton
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WORK HISTORY
Omnichannel Communications Manager @Booz Allen Hamilton
US
Drive a more consistent and cohesive employee communications experience across internal channels, including intranet, email and employee advocacy platforms.
EDUCATION
University of Tennessee, Knoxville
Bachelor of Arts - BA, Political Science and Government
The George Washington University
Master of Arts - MA, International Relations and Affairs
SKILLS
ABOUT JEAN-LOUIS DELAYEN
As an Internal Communications Manager at Doordash, I leverage my 12+ years of experience and UX certification to create a simple and informative employee communications experience across internal channels, including intranet, slack and email. I am passionate about using data to optimize the digital employee experience and align it with customer needs and core business objectives.In my previous roles, I led the strategic roadmap, governance, administration and change management aspects of various digital communications tools, such as Cerkl, Unily, Sharepoint, and Poppulo. I also developed and implemented content strategies, information architectures, and taxonomies to enhance the usability and accessibility of web and email communications. I have a proven track record of building relationships with stakeholders, transforming digital channels to reduce noise and increase engagement, and training non-technical audiences on best practices and standards.
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