Jean Lordeus

About Jean Lordeus

I exist to uplift underserved communities through leadership, mentorship, technology, and bridging barriers so others can discover and live their true purpose.At Philips, the core of my role as a Technical Account Manager involves championing customer needs within our Healthcare enterprise environment. My dedication to serving large accounts has been marked by developing personalized strategies to align technical solutions with their business objectives. This has entailed being the voice of the customer to our internal teams, including R&D and Product Management, ensuring their goals are prioritized and met with innovative solutions.My approach is rooted in a deep understanding of DICOM protocols and workflow optimization, which I apply to enhance system integrations and performance. By leveraging my technical background and sales acumen, our team has successfully optimized DICOM workflows, leading to improved customer experiences and operational efficiency. My mission is to continually foster relationships that translate into meaningful impacts on patient outcomes and healthcare delivery.

Experience

1. (Tam)technical Account Manager

   Philips

   Sep 2022 — Present · US

   Serve as the technical champion for large Healthcare enterprise customers.* Provides personalized, proactive support and guidance and develops deep relationships with assigned accounts.* Understand customers\' workflow environment as well as technical and business goals.* Server as the customer\'s internal/external advocate leveraging technical skills and sales knowledge.* Work closely with R&D, Product Management, and Account Management Teams to influence prioritization and resource utilization on behalf of the customer.* Utilize various Data capturing tools and DICOM analytic tools to optimize customer DICOM workflow.* Optimize customer workflow: Network, DICOM Modalities, Servers, PACS, and 3rd party integrations.* Build relationships with assigned accounts through weekly meetings and other technical mediums.

Education

• University of Maryland Global Campus

  Master of Business Administration (M.B.A.), Computer and Information Sciences and Support Services

  2014 — 2015

• Shaw University

  Bachelor of Science (B.S.), Computer Science

  1998 — 2002

• Carolina University

  Candidate: Doctor of Philosophy (Ph.D.), Organizational Leadership

  2020 — 2026

• University of Maryland Global Campus

  Master of Science - MS, Computer and Information Systems Security/Information Assurance

  2011 — 2014

Skills

• Network Security
• Databases
• Vpn
• Switches
• Disaster Recovery
• Virtualization
• Network Administration
• Java
• Software Documentation
• Testing
• Sharepoint
• Solaris
• Operating Systems
• Computer Hardware
• Tcp/Ip
• Microsoft Sql Server
• Windows
• Citrix
• Windows 7
• Printer Support
• Troubleshooting
• Software Installation
• Dicom
• Microsoft Exchange
• Networking
• Hp
• Security
• Enterprise Software
• Hp Products
• Vmware
• Sql
• Visio
• Linux
• Printers
• Iis
• Active Directory
• Unix
• Xp
• Windows Server
• Hardware