Jean Higginbotham

Director of Client Services @Blue Cross Blue Shield of Arizona

Phoenix, AZ, US
EMAILS
j••••••••@azblue.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Director of Client Services @Blue Cross Blue Shield of Arizona

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AZ, US

Strategically leads the sales and account management teams that are tasked with new business sales growth and the retention of existing clients in the middle market employer group segment working closely with customers that have 51 to 300 employees. Passionately coaches, trains, and motivates a team of Client Service Managers and Associate Account Managers. Working together, we implement local strategic plans and guide employers through value-added account relations activities, resulting in improved sales results and account persistency.

EDUCATION

1983 — 1986

Hoffman Estates High School

Diploma, Business

SKILLS

Business Process ImprovementTeam BuildingManagementHmoExecutive ManagementSales Process ImplementationPresentation CoachingProgram ManagementDisability InsuranceBusiness Performance CoachingHealthcareInsuranceGroup MedicalEmployee Benefits DesignLong-Term CareTerm Life InsuranceFundraisingHealth Savings AccountsBenefits AdministrationMedicareStrategic PlanningHealth InsuranceLeadership DevelopmentBrokersManaged CareSelf-FundedProcess ImprovementHealthcare ManagementMedicare Part DAccount ManagementCustomer ServiceSalesWorking with BrokersLife InsuranceTrainingGroup InsuranceBusiness StrategyEmployee BenefitsCobraPpo

ABOUT JEAN HIGGINBOTHAM

Jean Higginbotham has a genuine passion for people and for service excellence! This earned her the Spirit of Philanthropy Leadership Award. Nominated by one of her large group customers, this award honors those who use their time, talent, and treasury to assist those in need going above and beyond to make a difference in the community in which they live. Accomplished healthcare and insurance executive with over 30 years of diverse business leadership, general management and sales and service experience.Commitment to Perfect Service Delivery- Strategically selected to work alongside the Disney Institute onsite at Walt Disney World for seven years. Served as a coach teaching associates how to \"Lead and Sustain\" a Perfect Service Culture. The National Association of Professional Women chose Jean as a Professional Woman of the Year, due to her outstanding leadership and commitment within her profession.CEO Award recipient at Blue Cross Blue Shield of Arizona.Specialties: Consultative Sales and Account Management overseeing a broad array of products and services including wellness, medical, dental, life, vision, and voluntary benefits.

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