Jeanne Duplantier

Director of Training @Truconnect

Los Angeles, CA, US
EMAILS
j••••••••@truconnect.com
MOBILE NUMBERS
+13•••••••98

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WORK HISTORY

Jun 2022 — Present

Director of Training @Truconnect

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Los Angeles, CA, US

Here\'s my current journey!In my director role, I lead the efforts of training design and delivery for an innovative and fast paced organization that is focused on connecting consumers to free or low cost mobile phone and internet services. Our training team supports learning activities for approximately 120 internal employees and over 1500 external partners across the United States, India and Latin America. My top priorities are to-Design and deliver product and compliance training using job aids, e-learning modules, and virtual workshops-Facilitate training for internal employees and external partners-Manage the robust Learning Management System we implemented to deliver onboarding training, track training completion, and measure performance-Partner with cross-functional teams to quickly design and deliver training programs that align with business goals.

EDUCATION

2003 — 2005

University of Phoenix-Los Angeles Campus

Bachelors of Science, Business Management

2002 — 2004

University of Phoenix

Bachelor of Science, Business Management 2005

SKILLS

Customer ServiceCustomer SatisfactionTrainingCall CenterCall CentersWorkshop FacilitationInstructional DesignCoachingProgram ManagementTraining FacilitationTraining DeliveryE-LearningPublic SpeakingProject ManagementPeoplesoftEmployee RelationsCross-Functional Team LeadershipLeadership DevelopmentAdult EducationInstructor-Led TrainingLeadershipVendor ManagementCustomer ExperienceConsultingProcess ImprovementFacilitationTelecommunicationsPerformance ManagementEmployee TrainingTechnical TrainingSoftware DocumentationOutlookVoipMicrosoft OfficeSalesAvayaTeam LeadershipTeam BuildingManagementContact Centers

ABOUT JEANNE DUPLANTIER

This is me!I am passionate about people and helping them to develop workplace relationships that creates synergy, fosters creativity, leverages inclusion, and improves performance. This is what I do!I am a Learning and Development Leader with 20 years of experience in the implementation, design, and facilitation of corporate training programs. I have extensive knowledge of adult learning principals, along with instructional design expertise for leader led workshops and web based training programs. My additional skills include project management and event planning. I am proud of my excellent verbal and written communication skills, facilitation and presentation skills, with coaching and feedback prowess that focus on driving results while enhancing positive workplace relationships.Specialties: Leading work teams, Facilitation, Consultation, Training Analysis, Instructional Design,

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