Justin Dugyon
Director of Technology Operations
- Role
- Director of Technology Operations at Grand Welcome
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Justin Dugyon
Director-level operations and technology leader with a track record of helping…
Experience
Director of Technology Operations
May 2024 — Present · Sacramento, CA, US
Spearheaded the implementation of a new property management ERP for 80+ Grand Welcome franchises. Responsibilities included project-managing the transition to the new software, configuring third-party API integrations, and consulting with franchise owners to optimize the platform according to their business needs.Developed SOPs and implemented the overall strategy for the Tech Ops teams’ day-to-day operations. These efforts reduced troubleshooting time by 30% and significantly enhanced response times and overall satisfaction for franchise support.Collaborated with cross-functional teams and external stakeholders to drive critical software updates, leading to the successful deployment and adoption of new features that enhanced franchise operational effectiveness.
Education
The University of Dallas
Bachelor of Arts
Skills
- Leadership
- Public Speaking
- Nonprofits
- Microsoft Office
- Student Affairs
- Sales Operations
- Political Campaigns
- Research
- Public Policy
- Big-Picture Thinking
- Retail
- Time Management
- Policy
- Press Releases
- Budgets
- Administration
- Travel
- Microsoft Excel
- Social Media
- Analysis
- Customer Service
- Student Engagement
- Team Management
- Policy Analysis
- Writing
- Photoshop
- Photography
- Social Networking
- Customer Support
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