James McNeil
Area Service Leader (Service Manager) @GE HealthCare
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WORK HISTORY
Area Service Leader (Service Manager) @GE HealthCare
P&L & Strategic Oversight: Direct operational and financial performance for a territory with a $10M+ P&L. Manage a high-performance team of 25+ Clinical Service Biomedical and Imaging Field Engineers across multiple hospital sites.Revenue Optimization: Reduced the billable audit queue and implemented strict controls to maintain a threshold under significantly accelerating revenue recognition and billing opportunities.Process Improvement & Compliance: Spearheaded a massive inventory and database cleanup project, resulting in routinley achieving 100% documented status and >97% PM compliance. This initiative reduced the Preventative Maintenance (PM) workload by 15% by eliminating false data points.Culture & Safety Transformation: Initiated a complete shop overhaul to align with Lean initiatives and ergonomic standards. This improved medical equipment turnaround times and created a safer environment, directly boosting employee morale and pride.Stakeholder Management: Serve as the primary escalation point for executive-level management and hospital stakeholders, ensuring contract deliverables are met while fostering transparency and trust.
EDUCATION
Keller Graduate School of Management of DeVry University
Master of Project Management, Project Management
DeVry University
Associates of Applied Science in Electronics, Electronics Technician
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA, Project Management + Business
DeVry University
Bachelors of Science, Technical Management
SKILLS
ABOUT JAMES MCNEIL
Strategic Service Leader | Operations Manager | PMPI am an operations leader who bridges the gap between technical complexity and business profitability. With extensive experience in both Semiconductor Manufacturing and Healthcare Medical Equipment, I specialize in transforming service contributors into high-efficiency and high-performing teams.My leadership philosophy is simple: “Work smarter, not harder.” I believe that automation and process simplification are the keys to reducing human error. I don\'t just manage workflows; I evangelize change to create safer, more predictable environments for my teams.Leadership Value Proposition:P&L & Fiscal Responsibility: Proven success managing $10M+ P&L, controlling costs, and reducing billing audit queues to maximize revenue.Team Development: I am an advocate of servant leadership that acts with both empathy and transparency. I have mentored teams of 25+ engineers, fostering cultures of ownership, accountability, and both safety & quality.Operational Excellence: Expert in Lean initiatives, inventory & database cleanup, and championing a culture of safety to protect teams and improve the work environment.Core Competencies: Strategic Planning | Cross-Functional Leadership | Vendor Management | Risk Management | Revenue Cycle Optimization | EHS Compliance | Process Improvement | Capital Equipment Installation
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