James Jones

About James Jones

Innovative, results oriented technology executive with 25 years of established career success. Proven track record developing and directing highly successful organizations with a broad background managing large-scale globally distributed software teams. Strategic thought leader who understands the value of technology as a competitive advantage in the delivery of business results. Demonstrated ability to cultivate and maintain collaborative business partnerships. An expert problem solver with diverse industry experiences across Sales, Marketing, Customer Service, Enterprise Software, Manufacturing, Human Resources, Finance, Legal, and Telecommunications.Key Skills: Product Management • UX Design and Research • Project Management and Budget • Software Engineering • Data Analytics and Visualization • Microservice Architecture • DevOps and Agile Methodology • Test Automation • Continuous Integration and Delivery • XaaS - IaaS - PaaS - SaaS • Web Development • SEO/SEM Marketing • Digital Transformation • Mobile Development • Enterprise Software • AI and Generative AI

Experience

1. Senior Vice President, Digital Commerce

   US Foods

   Jan 2024 — Present · Rosemont, IL, US

   Recruited to lead the digital transformation of US Foods, shifting from a traditional field sales-led model to a digitally led, AI-enabled sales motion. Responsible for eCommerce P&L, business strategy, go-to-market activation, digital merchandising, online marketing, platform engineering and technology, and sales enablement systems.US Foods is a $38B Fortune 150 foodservice distributor with employees, serving customers across independent restaurants, healthcare, hospitality, and institutional segments. With 70 distribution centers, it delivers a broad portfolio of food, equipment, and technology solutions, including exclusive brands like Monarch. Recognized as a premium distributor, US Foods drives industry leadership through its MOXē digital commerce platform, enabling seamless, scaled customer engagement and accelerating its shift to a digitally led business model.Lead the combined Digital and Sales organizations comprised of more than 350 business and technology resources • Transformed MOXē ordering platform into all-in-one business app, delivering 194% IRR with $32B in online sales • Built Digital P&L growing at 70% CAGR with new digital revenue streams and differentiated offerings • Delivered industry-leading customer experience with NPS 2x higher than nearest competitors Sysco and PGF • Expanded targeted marketing and automated customer acquisition, boosting lead capture and conversion • Built integrated digital tools enabling operators to manage and grow their businesses, deepening customer engagement • Pioneered AI-Everywhere strategy with deployment GenAI and ML features benefiting customers and sellers • Regular close engagement with executive team to evaluate and review Digital Commerce and Sales strategy • Automated company-wide manual processes, enabling self-service and delivering labor savings • Accelerated feature delivery velocity 30% through use of AI in software development and testing

Education

• The University of Texas at Austin

  Bachelor of Science, Computer Science

  1989 — 1994

Skills

• Cross-Functional Team Leadership
• Sdlc
• E-Commerce
• Continuous Integration
• Business Intelligence
• Software Engineering
• Artificial Intelligence
• Program Management
• System Architecture
• IT Strategy
• Agile Project Management
• Product Management
• Software Development
• Big Data
• Erp
• Strategic Planning
• Business Case
• Outsourcing
• Agile Methodologies
• Team Building
• Management
• Devops
• Customer Self Service
• IT Transformation
• Software Project Management
• Continuous Delivery
• Pmp
• Leadership
• Software as a Service (Saas)
• Vendor Management
• Integration
• Project Portfolio Management
• Architecture
• Mobile Commerce
• Requirements Analysis
• Virtual Assistant
• Web Analytics
• Machine Learning
• Cloud Computing
• Quality Assurance