James Gawne
Technical Analyst @CGI
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WORK HISTORY
Technical Analyst @CGI
Birmingham, GB
As a Helpdesk Analysist, I have to listen and determine users’ needs for developing effective strategies. I am tasked to receive and answer calls from customers to help troubleshoot the IT related issues. I assisted users step by step to perform fixes in a clear and concise way when RDC isn’t possible. Moreover, I stood on top of workloads to clear and maintain desk ques.Some of my notable contributions are:• Administered windows server 2012 to 2016.• Utilized command line to facilitate in troubleshooting network connectivity issues.• Rebuild laptops and thin clients remotely using prebuilt images.• Performed remote administration of users PC using RDC and mapping remote drives, outlook issues, browser issues, and group policy issues.
EDUCATION
grade C at Pipe wood boarding school
GCSE, math and English
Learning People Global
Computer Systems Networking and Telecommunications
E-Careers
AWS Cloud
ABOUT JAMES GAWNE
Hi, this is James Gawne, a technically minded and performance-driven professional with extensive experience in overseeing and managing all aspect of IT-related issues. I possess solid capability to design, build, deploy, and maintain business applications and critical infrastructure inside the AWS Cloud. I have a stellar background in installing and maintaining servers, programs, and desktops. My demonstrated success in repairing blade server cabinet and configuring all sixteen blades, and re-imaging 35+ MS Surface pro 6’s that sold for is second to none. It is worth mentioning that setup and configure Amazon S3 bucket to host a static website with CloudFront and Route53, also CloudFront has OAI enabled so users can\'t go directly to the bucket by using a REST API endpoint as the origin. I also have successfully established a Minecraft server using a docker container using ECS/ECR and setup an S3 bucket as a volume for persistent data, this allows the shutting down of the server and keeping the Minecraft worlds intact.My Technical Proficiencies include:Group policies | CLI| SMB shares |ISCSI | Windows security | Hypervisors: Citrix cloud, Zen, Proxmox, Hyper-V and VMWare | JBods and NAS Storage solutions | Linux OS | Cisco Switching and Routing | Subnetting | Cabling | WIFI | Software defined networking | Switching with other vendors such as HP and Avaya | IP Telephony Cisco Avaya.Connect with me today or send me an email at j•••••••@gmail.com with any thoughts, comments, or questions about my work—I\'m always interested in making new professional acquaintances!
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