Jeremy de Wayne Simmons

About Jeremy de Wayne Simmons

At Maryland Transportation Authority, our team excels in delivering IT solutions that enhance operational performance and security. With a robust background in IT service management, my role encompasses leading collaborative efforts in system support and customer service, ensuring network connectivity and data security are maintained at the highest standards.Our process improvement and service delivery achievements are grounded in a commitment to innovation and efficiency. The strategies employed support MDTA\'s technical infrastructure and reflect a dedication to serving the community through advanced technology and social networking, aligning with our broader mission of public engagement and service excellence.

Experience

1. Service Desk Manager

   Maryland Transportation Authority

   Jan 2022 — Present · Baltimore, MD, US

   Oversee MDTA Service Desk, Mobile Device Management and Mobile Phone Management and Support Services within the Customer Support Office of the Division of Information Technology. This position is responsible for planning, organizing and supervising collaborative work assignments of MDTA employees and contractors and the day-to-day operations of the Customer Support Office. The duties and responsibilities for this position include, but are not limited to, the following: • Direct, oversee and provide general computer and system support for power outages affecting network connectivity, various systems and application issues, password resets, data security and encryption, etc; • Manage the daily workload of the Service Desk and ensure technical issues are handled, prioritized, progressed and customers are kept informed; • Conduct advanced troubleshooting with the ability to efficiently identify and address technical issues including desktops, servers, firewalls and networks; • Provide managerial direction, planning, coordination, and oversight to a diverse staff of IT professionals; • Prioritize projects and daily work assignments, determine staffing requirements, develop work plans and deadlines; • Direct, manage and oversee the planning, implementation and support of mobile devices and systems including Livescan, License Plate Reader Program, Computer Automated Dispatch, etc; • Direct, manage and oversee the planning, configuration, installation of mobile applications, deployment processes and ongoing support and tracking of all MDTA mobile devices; • Assist the IT Assistant Director of Customer Support in the planning, design, evaluation, testing, procurement and implementation of new enterprise wide applications or systems to be used across the Maryland Department of Transportation (MDOT) and MDTA.

Education

• Baltimore Polytechnic Institute

  High School, College Preparatory -Science Option

  1993 — 1997