Jacqueline Dear
IT professional with extensive experience in IT Compliance ! Seeking a new opportunity! Pending Business Analyst cert!
- Role
- Patient Access Specialist at Novant Health
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jacqueline Dear
An accomplished Business Process Analyst / Change Management Specialist with an ITIL 2011 Foundations Certification and CompTIA Project + Certification. Expertise in Incident Management, Change Management, Problem Management, Health Information Technology,and Data Center Operations( Network and Mainframe). Known for outstanding customer service skills and problem solving skills, with a \" Can do and will do attitude\".ServiceNow Specialties: Business Analytics(SAP)SharePointIT Process ComplianceChange ManagementIncident ManagementProblem ManagementNetwork Operations Network EngineeringTroubleshooting skillsCustomer Service skillsITIL V2 FoundationITIL 2011 FoundationCustomer service orientedMainframe OperationsMidrange OperationsHealth Information Technology
Experience
Patient Access Specialist
Jun 2020 — Present · US
Education
Central Piedmont Community College
Business Analysis Plus Certification program
Central Piedmont Community College
Project Management
2015 — 2015
Brooklyn College
Computer Science
LaGuardia Community College
AAS, Data Processing
CPCC
Health Information Technology
Skills
- Iso 27001
- Bmc Remedy
- Databases
- Software Documentation
- Disaster Recovery
- Iso 20000
- Technical Support
- Business Analysis
- Data Center
- Mvs
- Servicenow
- Networking
- Itil
- Analytics
- Sharepoint
- Z/Os
- Troubleshooting
- Process Improvement
- Active Directory
- Oracle Applications
- IT Service Management
- Telecommunications
- Change Management
- Mainframe
- Lotus Notes
- Jackie Dear
- Business Process Improvement
- Event Management
- Microsoft Visio
- Incident Management
- Frame Relay
- Windows
- IT Outsourcing
- Windows 7
- Saas
- Problem Management
- Tivoli
- Pivot Tables
- Jacqueline Dear
- Crystal Reports
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