Jeff Day
IT Specialist and Project Management ★ Computer Systems Analyst ★ Trainer
- Role
- Systems Support Technician at Wawa, Inc.
- Location
- Phoenixville, PA, US
- LinkedIn followers
- 500 followers
About Jeff Day
Full-cycle IT Administration: estimate costs, prepare budgets and timelines, develop…
Experience
Systems Support Technician
Jul 2013 — Present · Wawa, PA, US
Administer, support and maintain an ~ 1200 end-user computer environment. Assigned on-call to the most sensitive and VIP clients. Perform ethical hacking. Handle the internal “Apply” engineering approach, process. Develop interim solutions to systemic issues. Document and publish IT procedures; make process improvement recommendations. Interface with Engineers, Business Solutions, Architects, Call Center. Responsible for problem characterization and trouble-shooting. Determine tools required for hardware and software support and distribution. Manage all network equipment installation and testing. Provide user orientation. Meet or exceed SLA agreements across IT.Key Performance Results• C-level IT support: recover ~2G unbacked up, irreplaceable, highly sensitive data in less than 24 hours • Earned 8 WAWA Values Champion awards • Took on, resolved and closed cases • Develop patches for user issues, distribute across IT case management contributing significant cost savings
Skills
- Active Directory
- Leadership
- Server Architecture
- Software Documentation
- Desktop Application Support
- Windows Registry
- IT Hardware Support
- Network Administration
- Technical Support
- Vendor Management
- Transformational
- Ipconfig
- Android
- Troubleshooting
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