James Dalley
Senior Director, Customer Success @Flexera
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WORK HISTORY
Senior Director, Customer Success @Flexera
Reading, GB
EDUCATION
University of Winchester
Associate's Degree, Information Technology
University of Winchester
Bachelor's Degree, Business Administration, Management and Operations
SKILLS
ABOUT JAMES DALLEY
I am a results-driven Customer Success Director and Professional Services Leader with a proven track record of delivering exceptional value through strategic management of Software Asset Management (SAM), IT Asset Management (ITAM), Financial Operations (FinOps), and SaaS optimisation.With 20+ years of experience, I bring deep expertise in SAM, ITAM, IT Security, and Service Delivery, helping organisations optimise software utilisation, reduce costs, mitigate risk, and ensure compliance. My approach consistently aligns technology solutions with business objectives driving efficiency, cost savings, and long-term success.I’m passionate about customer success as a growth engine. By combining strategic thinking with creativity, I’ve delivered measurable outcomes such as-> Outstanding Net Promoter Scores (NPS) scores-> ARR growth through upselling and cross-selling-> Industry-leading Gross Revenue Retention (GRR)My global experience enables me to tailor strategies for diverse markets, ensuring maximum impact. I thrive on collaboration and innovation, helping clients not only achieve immediate goals but also prepare for future challenges.As a leader, I bring a coaching mindset that empowers teams to grow, excel, and become trusted advisors. I believe success starts with people, and I’m committed to fostering a culture of continuous improvement and personal development.Let’s connect! Whether you’re looking to optimise software spend, mature SAM processes, strengthen ITAM controls, enhance cybersecurity, or maximise SaaS efficiency, I’m ready to help you achieve your ambitions.
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