J. D. Allen
Information Technology and Services Professional
- Role
- Help Desk Specialist Lead at Wyatt, Tarrant And Combs, Llp
- Location
- Winchester, KY, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About J. D. Allen
Secured an opportunity to utilize my knowledge and experience to help a high paced…
Experience
Help Desk Specialist Lead
Jun 2009 — Present
Help desk Specialist Lead onsite and remote assistance.PC hardware, software and PDA support.
Skills
- Cisco Technologies
- Issue Identification
- Microsoft Exchange
- IT Service Management
- Windows
- Outlook
- Technical Support
- Networking
- Bmc Remedy
- System Administration
- Xp
- Iso 9000
- Windows 7
- Information Technology
- Management
- Software Documentation
- Laptops
- Leadership
- Critical Listening
- Remaining Calm in a Crisis
- Service Desk
- Process Improvement
- Quality Control
- Disaster Recovery
- IT Management
- Team Building
- Computer Hardware
- Troubleshooting
- Customer Service
- Hardware
- Call Center
- Virus Removal
- Public Speaking
- Help Desk Support
- Process Optimization
- Itil
- Citrix
- Incident Management
- Call Centers
- Customer Support
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