Jacob D. Hiudt

About Jacob D. Hiudt

I am currently a Senior Technical Account Manager with Oracle which I act a Support liaison for Oracle\'s Top Enterprise Accounts. I am proficient in maintaining client relationships, project management, account management, cloud technologies, and AI. I enjoy immersing myself in new technologies in effort to better contribute to the world of information technology and business.

Experience

1. Senior Technical Account Manager

   Oracle

   Nov 2018 — Present · US

   Manage Cloud Support processes for Oracle’s Largest Enterprise Accounts. Coordinate problem and incident management efforts for technical issues by ensuring top-level resources are engaged in resolution of customers technical issues. Ensure timely and effective escalation to leadership parties by driving critical communication needs, involving senior leadership to guarantee proper resource alignment. Offer best practice guidance to minimize complexity of the Support ecosystem, leveraging subject matter experts and leaders to maximize service quality. Conduct regular account reviews, identify opportunities, and report on various maintenance activities to optimize customer satisfaction and service renewal. Promoted to Senior TAM in FY21Q4Recipient of FY23Q2 “Pacesetter” award

Education

• Dev Bootcamp

  Web Development, Rails/JavaScript/HTML/CSS

  2016 — 2017

• Indiana University Bloomington

  Bachelor of General Studies (BGS), Social and Behavioral Sciences, Minors: Business, Marketing

  2008 — 2013

Skills

• Ajax
• Salesforce
• Heroku
• Crud
• Git
• Social Networking
• Account Management
• Teamwork
• Microsoft Office
• Sales
• Html5
• Team Leadership
• Rest
• Salesforce.com
• Rspec
• Web Services Api
• Customer Service
• Agile Web Development
• Communication
• Google Analytics
• Javascript
• Jquery
• Ruby on Rails
• Web Development
• Friendly Personality
• Ruby
• Cascading Style Sheets (Css)