Jd Abercrombie
Civil, Privacy Ops, & Emergency Response Lead at Google
- Role
- Civil, Privacy Ops, & Emergency Response Lead at Google
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Jd Abercrombie
Team leader with experience from the front lines up including second tier support, escalations, coaching, training, and team management.
Experience
Civil, Privacy Ops, & Emergency Response Lead
Jul 2021 — Present · Austin, TX, US
Education
The University of Texas at Austin
Bachelor of Arts (B.A.), Asian Studies (Japanese)
2001 — 2008
Skills
- Customer Service
- Customer Satisfaction
- Customer Support
- Japanese
- French
- Video Games
- Game Design
- Quest Design
- Creative Writing
- Customer Retention
- Customer Insight
- Staff Supervision
- Employee Management
- Call Centers
- Customer Experience
- Mmorpg
- Team Leadership
- Mmo
- Technical Support
- Time Management
- Online Gaming
- Microsoft Office
- Training
- Computer Games
- Customer Service Management
- Temporary Staffing
- Coaching
- Change Management
- Key Performance Indicators
- Team Building
- Management
- Team Management
- Microsoft Word
- Leadership
- Microsoft Powerpoint
- Troubleshooting
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