Jesse Cruz
Senior Business Process Analyst at Ally Financial |Project Management | Process Improvement
- Role
- Senior Business Process Analyst at Ally
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jesse Cruz
A dedicated and detail-oriented professional with experience in increasing project productivity and program efficiency. I collaborate with senior leadership to create roadmaps, coordinate development and implementation of multiple initiatives that drive process improvements. I am passionate about solving complex business problems, delivering value to stakeholders, and achieving organizational goals through the integration of new products and services, regulatory requirements, technologies, and markets.
Experience
Senior Business Process Analyst
Oct 2024 — Present
Advantage Commercial-Business Systems *Support business functionality that improves customers day-to-day experience within ACCM-Commercial Risk Monitoring & Advantage Asset Finance-Commercial Receivable systems * Μanage the product backlog, ensuring alignment with business goals and client needs* Collaborate with engineering, design, compliance, operations, and other stakeholders to deliver high-quality product enhancements* Translate business requirements into clear user stories and acceptance criteria for Advantage Commercial systems* Prioritize features and enhancements based on client impact, regulatory requirements, and technical feasibility
Education
University of North Carolina at Charlotte
Bachelor of Arts - BA, Political Science
Francis Marion University
Master of Business Administration - MBA, Business Administration and Management, General
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