Jenna Reed Livingston
Sr Consultant, CX Enterprise Enablement in the Customer Office at Nationwide
- Role
- Sr Consultant, Cx Enterprise Enablement at Nationwide
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Jenna Reed Livingston
Highly motivated and responsible professional with strategic planning, process design, product development and project management expertise. Skilled at building resilience on diverse teams via change management practices. Consistently delivers projects on time with measurable results. Enjoys turning industry data into relevant stories that help drive the business forward. Flourishes when given responsibility for programs that involve market research & innovative problem-solving. Focuses on leading people to successful outcomes through meaningful relationships.
Experience
Sr Consultant, Cx Enterprise Enablement
Apr 2026 — Present · Columbus, OH, US
Translating insights into strategies that improve customer outcomes and business performanceSkills developed in this role: CX strategy & design, analytical thinking, root-cause problem solving, customer research, insight storytelling, executive communication, cross‑functional collaboration, relationship building, strategic consulting, business acumen, workshop facilitationKey accomplishments- TBD (new in role)Role responsibilities:− Accountable for leading Enterprise customer experience improvement initiatives across critical interactions, including billing and payments, paperless capabilities and outbound communications− Lead discovery phases for CX transformations, including defining outcomes, diagnosing current state pain points and root causes and designing future state experiences for business and enterprise initiatives− Develop and maintain enterprise-wide customer experience frameworks and methodologies
Education
The Ohio State University
Chemistry
2002 — 2004
Franklin University
Bachelor of Business Administration (BBA), Business Administration and Organizational Communications
2012 — 2015
Franklin University
Master of Business Administration - MBA
2019 — 2023
Lakeland Community College
Associate of Arts and Sciences (AAS)
1999 — 2001
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