Jessica Costanzo
Certified Six Sigma Green Belt | Prosci® Certified Change Practitioner | Workfront Expert Challenging Teams to Step Outside Their Comfort Zones and Think Differently
- Role
- Manager, Process Manager at Capital One
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Jessica Costanzo
Six Sigma Green Belt, Prosci® Certified Change Practitioner, and Process Strategist with 10+ years of experience leading end-to-end process design, implementation, and ADKAR-based change enablement in fast-paced agency environments. Drawing on a background in creative writing, I have a track record of developing innovative solutions that streamline client deployments, reduce costs, and minimize errors. Skilled in leveraging business technology and systems design, specifically Workfront, I’m dedicated to driving impactful quick wins, aligning teams with organizational goals, and delivering clear, effective change management communication.
Experience
Manager, Process Manager
Feb 2025 — Present · Richmond, VA, US
Education
Hofstra University
B.A., Literature and Publishing Studies
2007 — 2010
Skills
- Direct Marketing
- Microsoft Office
- Cross-Functional Team Leadership
- Strategy
- Marketing Strategy
- Marketing Communications
- Copy Editing and Proofing
- Workfront
- Workflow Management
- Persuasive Communication
- Marketing
- Process Improvement
- Web Content
- Copywriting
- Pc & Macs
- Creative Writing
- Direct Mail
- Lesson Planning
- Employee Training
- Customer Service
- Social Media
- Brochures
- Email Marketing
- Process Analysis
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