Corey Ford

WORK HISTORY

EDUCATION

SKILLS

ABOUT COREY FORD

As a customer success, account, and sales manager with over a decade of experience, I excel in driving client acquisition, optimizing customer experience, and maximizing retention across multimillion-dollar portfolios. My career is marked by a deep commitment to customer satisfaction and a strategic approach to sales and account management.I excel in implementing customer-focused sales strategies and streamlining relationship management processes. My expertise lies in blending sharp business acumen with product knowledge and consultative skills to enhance market penetration, secure new business, and foster long-term customer loyalty. My work with leading SaaS and fintech companies has honed my ability to drive revenue growth and meet ambitious business goals.Building and managing high-performing customer success teams is a core strength of mine. I lead operational process design, oversee new technology integration, and spearhead talent acquisition and training initiatives. By fostering a customer-oriented culture, I ensure that teams are well-equipped to deliver exceptional service and drive positive outcomes.Career Highlights:Drove significant growth and market presence at Upgrade, Inc. by successfully onboarding clients, including 2 high-value accounts with average sales revenue of $30M and a finance volume of $7M.Led the development and implementation of innovative account strategies at Akkodis, resulting in enhanced revenue, expanded market presence, and increased customer loyalty.Maintained proactive relationships with 340+ clients to enhance product awareness at AbacusNext while contributing to client satisfaction, achieving a gross retention rate of 98.2% and net retention of 104%.Increased sales from a projected $55K to $99K in 2019 at Town and Country Resort while creating and integrating customer service models that directly improved retention.Achieved a 120% YoY growth rate in the client base at J. Hilburn and consistently generated new revenue by building and nurturing robust client relationships.Expanded the partner workforce at J. Hilburn by recruiting skilled talent and efficiently training personnel in sales models, business opportunity identification, and customer service standards.