Jim Cochran

About Jim Cochran

Strategic and results-driven operations leader with 15+ years of experience driving…

Experience

1. Vice President, Operations

   KnowFully Learning Group

   Feb 2021 — Present

   General Responsibilities: • Hiring and monitoring the duties of Department Heads to ensure their alignment with KLG strategic plans. • Oversee customer support, webinar operations, and product fulfillment teams (29 employees). • Establish, implement, and communicate strategic direction of KLG’s operations division. • Collaborate with executive and other senior leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems. • Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. • Ensure that departmental decisions and project plans such as those for staffing, development, organization, are in line with the KLG\'s business plan and vision. • Monitors cost estimates and staffing requirements in effort to control costs. • Specific Accomplishments: • Restructured operations and customer support teams to scale with rapid company growth. • Selected and implemented new customer ticketing platform (Zendesk) to create more efficiency through automation and self-help tools. • Participated in due diligence of no less than 5 company acquisitions since 2020. • Integrated the above acquisitions with KLG operations.

Skills

• Team Leadership
• Account Management
• Jd Edwards
• Customer Service
• Budgets
• Salesforce.com
• Management
• Process Improvement
• Sap Products
• Project Management
• Strategic Planning
• Strategy
• Six Sigma
• Procurement
• Forecasting
• Operations Management
• Edi
• Contract Negotiation
• Sap
• Inventory Management
• Cross-Functional Team Leadership
• Supply Chain
• Business Process Improvement
• Team Building
• Project Planning
• Jde Enterprise One
• Supply Chain Management