Jessica Nunn

About Jessica Nunn

If you think of customer experience as a competitive advantage, say hello!I build customer-focused organizations that scale from zero, under constraint or rapid growth, and with a people-first culture that doesn\'t erode under pressure.I\'ve worked across customer support, customer operations, community, and communications, at companies ranging from game studios to B2B SaaS. At Honeycomb, I\'ve built the customer support function from the ground up: team, tech stack, on-call systems, processes, cross-functional partnerships, and industry reputation. Our SLA adherence and Customer Effort Score ratings are routinely stellar, and have enabled the confident launch of Honeycomb\'s Premium Support package.In 2025, I served as the employee representative, a voting member, on Honeycomb\'s board of directors. That experience sharpened my ability to connect customer experience decisions to business outcomes at the highest level, and it\'s a lens I bring to every strategic conversation.Starting my career as a software developer gave me a foundation that\'s hard to teach: the ability to move fluidly between technical and non-technical stakeholders, earn credibility with technical teams, and translate customer signal into language that drives product decisions.

Experience

1. Director, Support Engineering

   honeycomb.io

   Nov 2025 — Present · Madison, WI, US

   I lead Honeycomb\'s global customer support function with ownership of the team, operations, and cross-functional partnerships that make Honeycomb Support a strategic asset- Designed and built the Support Engineering group and the customer support function at Honeycomb from scratch- Created and launched Honeycomb\'s Premium Support offering- Established VoC feedback loops to route structured customer signal into product and engineering roadmaps- Built and maintained cross-functional relationships that have given customer experience an enduring place at the table.

Education

• Carleton College

  B.A., International Relations