Clay Smith
Product Manager | Expert in Scalable Solutions & Change Management | SAP S/4HANA Deployment Leader
- Role
- Customer Service Associate at The Home Depot
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Clay Smith
Customer Success Advisor at Wolters Kluwer (Enablon), focused on empowering enterprise…
Experience
Customer Service Associate
May 2025 — Present · Lufkin, TX, US
Contributing frontline customer insights and operational support to drive service excellence and identifying opportunities for process improvement.•Recognized for going above and beyond in customer service, order management, and cross-functional teamwork.• Proactively supported complex order types providing firsthand insight into customer experience pain points and fulfillment process gaps.• Acted as a communication bridge between customers and in-store departments to quickly resolve service issues—mirroring key product management skills in stakeholder coordination and problem-solving.• Collaborated with leadership to keep customers informed throughout the order lifecycle, reinforcing expectations and building trust—experience aligned with product communication strategy and user engagement.• Maintained safe, organized, and compliant staging areas, contributing to operational reliability and continuous improvement.• Regularly fielded associate questions on order systems and service policies, supporting peer development and reinforcing a collaborative team environment.• Promoted store services, offers, and policies, practicing clear value communication and contributing to sales enablement efforts.
Skills
- Training & Development
- Process Improvement
- Project Management
- Offshore Project Management
- Six Sigma
- Project Delivery
- Training
- Credit Card Processing
- Process Management
- IT Management
- IT Strategy
- Project Execution
- Project Portfolio Management
- Sap Products
- International Project Management
- Process Engineering
- Business Analysis
- Strategy
- Risk Management
- Stakeholder Management
- Sap
- Change Management
- Energy
- Lean Sigma
- Itil
- Business Process Improvement
- Pmp
- Leadership
- Project Coordination
- Analysis
- Management
- Intranet Strategy
- Business Process
- Web Project Management
- Analytical Skills
- Project Implementation
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