Joseph Silva

Process Automation Analyst @Optimus SBR

Toronto, ON, CA

Working with the client organization TD Bank-Lead, analyze, document, and manage requirements with stakeholders by applying a variety oftechniques to probe, elicit, challenge, understand, and gain consensus on requirements- Identify, document, and validate current state processes and support stakeholders to designthe desired future state; provide recommendations and/or direction based on the end-to-endcustomer experience when making decisions- Work with Change Management to assess and ensure that customer and employee experience/ stakeholder impacts are appropriately identified and managed- Ensuring that requirements-related dependencies and constraints are documented by bridgingthe communication between business and technology stakeholders• Working with relevant stakeholders on defining acceptance criteria sufficiently for testing andsupporting the development of test scripts and subsequent testing of developed solutions (asappropriate), including communication of issues and resolution.

UC Irvine

Project Management, Project Management

St.Joseph's College, Colombo 10

GCE O/Levels

Golden Gate University

Doctor of Business Administration (DBA), Emerging Technology with a Focus in GenAl Artificial Intelligence

University of Staffordshire

Bachelor's degree, Computer Software Engineering

Asian International School

GCE London Advanced Level - Further Mathematics