Joan C.
Senior Consultant | Program Manager @ Microsoft | Planning → Execution → Impact
- Role
- Senior Consultant at AG Consulting Partners, Inc.
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Joan C.
I\'m an award-winning Success Manager who is experience-centric and follows a listen-first approach when building relationships with Customers and Partners. My passion lies in managing multiple accounts, elevating sales and revenue, expanding portfolios, and streamlining client onboarding processes. Additionally, I have a strong comprehension and utilization of experience trends that drive customer loyalty, partner preference, adoption, growth, and retention.My core focus is on cultivating productive client relationships that fuel business success. I specialize in understanding client needs, swiftly resolving issues, and ensuring that business objectives are met. I thrive on turning challenges into opportunities and am committed to delivering outstanding results- Customer Success- Partner Programs- Developing Enablement Content- Customer Success Automation- Portfolio Management- Strategic Roadmap Execution- Cross-functional Collaboration - Project Management and Automation- Customer Success Partner Program Development - Digital Experience and Cloud Solutions Adoption
Experience
Senior Consultant
Mar 2025 — Present · Seattle, WA, US
Program manager @ Microsoft, Scale with Cloud and AI Endpoints Jumpstart + Secure AI Productivity Elevate.Expanded partner participation into new geographical areas—resulting in 71% regional expansion for Cloud Endpoints Jumpstart and 23% for Secure AI Productivity Elevate.Optimized landing pages for Cloud Endpoints Jumpstart and Secure AI Productivity Elevate, generating 3,800 and click-throughs, respectively in my first 90 days as Program Manager.Championed internal awareness campaigns to strengthen sales team alignment and adoption.Strengthened stakeholder mapping by improving contact hygiene and active outreach, ensuring accurate message delivery, and increasing PRM tagging accuracy to 80%.
Education
Cagayan State University
Bachelor of Science - BS, Business Administration Major in Management Accounting
Washington State University
Bachelor's degree, Business Administration, Management Information System
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