Joseph Carreras
Program Delivery Director @Randstad Digital Americas
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WORK HISTORY
Program Delivery Director @Randstad Digital Americas
Richmond, VA, US
Leads Service Delivery (Managed Service) for a Fortune 500 company providing various IT services including Infrastructure Support, Access Provisioning, Help Desk, Application Support, External Customer Support, Asset Management, and PC and Mobile device support.
ABOUT JOSEPH CARRERAS
IT Executive with extensive experience leading IT operational and support teams delivering best in class service to end-users including Desktop Management, Desktop Support, Help Desk, Application Support, and Access Provisioning. A skilled communicator, team builder and negotiator who maximizes efficiencies and productivity through boosting employee morale and VALUE PROPOSITION LEADERSHIP-Leveraging leadership skills acquired early in my career with responsibilities of operations shift supervisor with staffing levels of 5 to managing teams that support 65k desktops consisting of 200+ staff and annual budgets of PROCESS IMPROVEMENTS- Consistently drive initiatives that have resulted in improved service levels specifically in the end-user support environment including decreased time to resolve incidents, decreased abandon rates, increased first call resolution, TEAM BUILDING-Through 5 major acquisitions, have successfully and efficiently integrated teams across the the United States, Canada, India, and SKILLS Leadership | Team Management | Team Development | Service Improvements | Asset Management | Lifecycle Management | IT Service Management | Vendor Relationships and Management | Forecasting and Budget Management | Process Improvements | Incident and Problem Resolution
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