Joseph Carreras
Delivery Director at Randstad Technologies US
- Role
- Program Delivery Director at Randstad Digital Americas
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Joseph Carreras
IT Executive with extensive experience leading IT operational and support teams delivering best in class service to end-users including Desktop Management, Desktop Support, Help Desk, Application Support, and Access Provisioning. A skilled communicator, team builder and negotiator who maximizes efficiencies and productivity through boosting employee morale and VALUE PROPOSITION LEADERSHIP-Leveraging leadership skills acquired early in my career with responsibilities of operations shift supervisor with staffing levels of 5 to managing teams that support 65k desktops consisting of 200+ staff and annual budgets of PROCESS IMPROVEMENTS- Consistently drive initiatives that have resulted in improved service levels specifically in the end-user support environment including decreased time to resolve incidents, decreased abandon rates, increased first call resolution, TEAM BUILDING-Through 5 major acquisitions, have successfully and efficiently integrated teams across the the United States, Canada, India, and SKILLS Leadership | Team Management | Team Development | Service Improvements | Asset Management | Lifecycle Management | IT Service Management | Vendor Relationships and Management | Forecasting and Budget Management | Process Improvements | Incident and Problem Resolution
Experience
Program Delivery Director
Oct 2015 — Present · Richmond, VA, US
Leads Service Delivery (Managed Service) for a Fortune 500 company providing various IT services including Infrastructure Support, Access Provisioning, Help Desk, Application Support, External Customer Support, Asset Management, and PC and Mobile device support.
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