John Christopher Bogard

About John Christopher Bogard

The views stated to any post/postings are mine and mine alone and do not reflect my employers view) Motivated and determined Engineer over twelve years of experience diving deep into TelePresence to utilize and build upon experiences, including CUCM/ESXi, working towards my CCNP Collaboration (Voice and Video) then CCIE Collaboration.Cisco - CIT (inactive)Cisco - CCNA 640-802Cisco - CCNA Voice (ICOMM 640-461)Cisco - CCNP C Voice (working on completing my CCNP Voice currently)Novell - CNA 4.X CompTIA - Network +CompTIA - A+ CertifiedSpecialties: LAN/WAN Network trouble shooting, VoIP/CUCM

Experience

1. Tac - Customer Support Engineer Iii - Telepresence Solutions Group

   Cisco

   Jan 2015 — Present · Research Triangle Park, NC, US

   TelePresence integration with CUCM to include assisting remotely with new installations, upgrades and gathering logs/details to resolve outages. Supporting TelePresence Management Suite, VCS C/E, MCU, Conductor, TX and MRA. Trouble shooting to include review of logs determining root cause of failure.

Education

• Cisco Networking Academy

  CCNP R/S

  2002 — 2003

• Polk Community College/Polk State College

  Network Engineering

  2002

Skills

• Internet Protocol Suite (Tcp/Ip)
• Routing
• Cisco Systems Products
• Switches
• Troubleshooting
• Routers
• Network Design
• Cisco Call Manager
• Vpn
• Catalyst Switches
• Managed Services
• Active Directory
• Integration
• Cisco Routers
• Ccna
• Voice Over Ip (Voip)
• Technical Support
• Computer Security
• Internet Protocol (Ip)
• Wireless Networking
• Microsoft Exchange
• System Deployment
• Servers
• Networking
• System Administration
• Ccnp
• Wireless Technologies
• Voip
• Cisco Technologies
• Ip
• Unified Communications
• Tcp/Ip
• Lan-Wan