John B.

WORK HISTORY

EDUCATION

ABOUT JOHN B.

I believe that for many hotels despite best intentions they have not been able to deliver the level of hospitality that they want to, or need to for their guests and that the underlying challenges are already solvable. Its why I use my experience to help hotels unlock new revenue streams, streamline operations, and elevate the guest experience by freeing up time using digital tools that work with your team, not against it.My background combines two decades of building and scaling digital platforms, services and products with real operational insight into how hospitality works on the ground. From early experience working front desk and restaurant shifts (much earlier on in my career!) I\'ve always been drawn to the importance of service and experiences that truly great products help to deliver and I’ve carried that mindset into a career focused on service & product design, customer journeys, and digital transformation.I’ve led strategic and operational roles in high-growth tech companies across the UK, Sweden, and Australia, delivering results in ecommerce, fintech, business services and now hospitality. My focus has always been consistent: build solutions that deliver real value, reduce friction, and enable teams to perform at their best.I understand that for hotels, adopting technology is more than just features. It’s about fit, timing, ROI,partnership and a lot of trust. My job is to ensure your investment makes sense commercially and operationally, and that it enhances your brand and your team’s service culture.If you\'re exploring new ways to grow revenues, move to a more total revenue management approach, improve staff efficiency, or create a more seamless guest experience from pre-stay to post-stay I’d be glad to share how we can help.Key Strengths:Guest experience & service design thinkingUpselling & e-commerce strategy tailored to hospitalityOperational and team efficiency through smart techBusiness & market strategy, including cost reductionProduct leadership (SaaS, Agile, B2B/B2C platforms)Multi-market experience (UK, Nordics, Australia)Team coaching, cross-functional collaboration, and deliveryHospitality is built on details and that’s why the solutions we deliver are designed with your guest, your team, and your brand in mind.