Carlos Mendez

Manager, Marketing Automation @Bright Horizons

Litchfield Park, AZ, US
EMAILS
c••••••••@brighthorizons.com
MOBILE NUMBERS
+18•••••••24

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WORK HISTORY

Jun 2024 — Present

Manager, Marketing Automation @Bright Horizons

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Newton, MA, US

Design and implement high-volume, multi-channel targeted digital marketing campaigns using Salesforce Marketing Cloud to drive engagement for prospects and customers.· Serve as an internal advisor on email marketing best practices, providing guidance and support to internal stakeholders.· Oversee daily email deployments and automation activities to guarantee the seamless execution of email marketing programs and ensuring 100% completion.· Analyze and report on the performance of email campaigns, utilizing data validation checks to ensure reporting accuracy and actionable insights for improvement.· Maintain technical documentation, including naming conventions and standard operating procedures (SOPs), to streamline automation processes and ensure system consistency.

EDUCATION

2009 — 2012

University of New Haven

MBA, Business

1997 — 2001

Eastern Connecticut State University

BS, Communication

SKILLS

Revenue ForecastingEloquaMarketingDatabase MarketingSilverpop EngageCasinoSqlGoogle AnalyticsScribeRevenue AnalysisHospitalityMarketing CommunicationsMicrosoft OfficeHotelsWatson Marketing AutomationCognosSalesforce.comHospitality IndustryYield ManagementDelphiDigital MarketingMarketing AutomationAnalyticsAnalysisIbm Marketing CloudHospitality Management

ABOUT CARLOS MENDEZ

Technical Marketing Automation lead with a decade of experience specializing in Salesforce Marketing Cloud (SFMC). I focus on the intersection of data and execution—using SQL to build precise audiences and AMPscript to engineer personalized customer experiences.My approach is rooted in data validation and technical troubleshooting. Whether it\'s managing lead flows between Sales Cloud or configuring web form integrations via REST API, I ensure that the data remains the \'source of truth.\' I enjoy the challenge of resolving complex system issues and am actively expanding my expertise into Data Operations to better support the systems that power modern marketing.

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